- You can cancel an order for a full refund until the order has been accepted by the Merchant. In the event that you need to cancel the order after it has been accepted by the Merchant, please contact us via the chat function on the Platform to cancel the order. Welyra reserves the right to not issue full or partial refunds if you have canceled the order after it has been accepted.
- You can cancel Within 3 minutes after substitution request
- An order may be subsequently canceled by a Merchant after you have received a confirmation that it has been sent to the Merchant. Welyra and our partner Merchants reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation. Your order history will only hold your successful orders, and in case of failed online payment, the Order amount will be refunded to your Welyra account as Welyra credit unless you request a refund to the original source of payment account which will take place within 7-14 days as per your bank.
- For non-food vertical orders, any cancellation, return, or refund of items or orders shall be in accordance with the consumer protection laws and regulations applicable in Egypt. For the avoidance of doubt non-food vertical orders means any order from a shop under groceries, flowers, electronics, health & beauty.
In any other cases, please contact us
phone 01112226873
- email info@welyra.com
