-You acknowledge that we are focused on ensuring an enjoyable user experience on the Site and that we have agreed to perform certain Services for users with respect to delivery, returns, replacements, exchanges and warranty of products under the applicable laws to enhance the user experience. You agree to provide all assistance necessary to enable us to fulfill our obligations to you as a user and you further agree to:
– Accept a product where you have no right to return it under the terms of sale
– Replace or exchange a product under our terms of sale restrictions and ensure that replacement or exchange is within a reasonable time period to enable us to meet our obligations under the terms of sale; and
– Do all necessary steps to issue a refund to ensure that we fulfill our refund obligations.
– You accept that products refund due to cancellation, or a quality check failure will be refunded to you within twenty-one (21) working days; and products marked as non-deliverable, with initiated returns will be refunded to you within twenty-one (21) working days. Under no circumstances will you have the right to refund the exchanged products. However, you may raise a dispute within forty-eight (48) hours for fresh food or seven (7) calendar days of receiving the exchanged products.
-Furthermore, you agree that:
We have the right to reject a product upon receipt from you if, (i) it is damaged; (ii) it does not meet our packaging, quality or other requirements; (iii) it does not contain the necessary documentation; or (iv) it does not comply with these User Terms or any applicable laws
